England works in the library, so he's seen all manner of interesting things happen in it, including book retrieval methods of all kinds. While he understands not using the ladders, lest they suddenly grow spikes or hands or something else unfortunately characteristic of the Tower, some of the methods he's seen are equally questionable.

None have been quite so odd, however, as using hair. England hadn't even noticed her at first, busy reorganising the books on the opposite side of the library. It's when he passes through one of the aisles with an armful of misplaced books that he catches sight of her. She...certainly has quite a lot of hair. Well, it's– resourceful, to say the least.

After a moment of wariness, England ventures to address her. "Do you need help with something, Miss?"